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Camping World and Good Sam Call Center Product Technical Assistant (FT) in Greenville, North Carolina

Launched in Greenville, North Carolina in 1976, the company that once sold waterskis out of a local grocery store now provides an expanded selection of over 100,000 marine products worldwide. Overton's is proud to be part of the Camping World family of brands with other reputable organizations like Good Sam and Gander Outdoors. These great partners help us provide a wide scope of outdoor adventures, experiences, and gear to help everyone get outdoors faster and stay on the water longer. If you're looking to get your sea legs in a new career, Overton's is the place for you.

POSITION SUMMARY:

The Contact Center Overton's/Gander Outdoors Product Specialist provides product support for internal associates and customers through the phone, mail and live chat features regarding our marine product line. They will assist customers with product selection and answer technical questions regarding our marine product line. Candidate must have experience in boating and watersports and/or firearms to be considered for this position.

Job Duties/Accountabilities:

Essential Functions:

  • Answering detailed product related questions for customer via phone, email and chat.

  • Assist in locating specific products to satisfy customer needs.

  • Teaching product knowledge classes as needed.

  • Communicating with vendors and buyers concerning product information and new products.

  • Process orders for customers, including those with firearms to be shipped to stores and independent FFLs.

Non-Essential Functions:

  • Various special projects, as assigned.

  • Completes other duties as assigned.

QUALIFICATIONS:

Education:

  • High School diploma or equivalent is required.

Years of Experience:

  • 1 years' experience of inbound contact center experience.

Other Qualifications:

  • Strong oral and written communication skills with the ability to communicate at all levels of the organization.

  • Proven coaching, development and mentoring skills.

  • Responsive performer comfortable in a fast-paced environment.

  • Ability to speak, read and write in English is required.

  • Boating and water sports knowledge.

  • Recreational boating, wakeboarding and water skiing experience preferred.

  • Evening and night shifts available.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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