Camping World and Good Sam Veterans Bases

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Camping World Operations Manager in Huber Heights, Ohio

Camping World is looking for an Operations Manager

Seeking candidates with automotive and logistics backgrounds

Essential Job Functions:

  • Maximizes installation sales, installation fees and service fees through ensuring quality, timely product installations and repairs

  • Supervises daily Service Department activities

  • Supervises shop personnel providing support with technical installations

  • Trains employees on new products and safety procedures

  • Monitors and reviews work schedules, customer letters and comments, technician productivity and labor control reports

  • Tracks monthly departmental results

  • Reviews departmental budget with Service Manager to maximize installation sales and fees

  • Assures productivity standards are met

  • Provides "cradle to grave" customer service

  • May answer phones and provide assistance

  • Maintains a safe work area for customers and coworkers

  • Performs other miscellaneous duties as assigned

  • May cross train to perform other duties

Essential Job Skills:

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals

  • Ability to handle multiple tasks

  • Ability to plan and prepare work schedules for optimum coverage

  • Ability to communicate in a professional and tactful manner

  • Ability to prioritize work assignments

  • Ability to provide accurate and helpful information to customer

  • Ability to analyze and write reports

  • Ability to handle problems and facilitate successful outcomes

  • Willingness to accept additional tasks, duties and/or direction from management

  • Some supervisory experience preferred

  • Basic math skills

  • Comprehensive knowledge of product installation activities

  • Working knowledge of the activities, methods, procedures and policies of a Service Department environment

  • General knowledge of products, installation schedules, product prices and current sale items

  • Forklift experience/certification preferred or ability to be certified required

We don't just accept diversity - we support it, celebrate it and thrive on it for the benefit of our associates, our customers and our company. We are proud to be an equal opportunity workplace where we strive to think outside - and not simply check - the box.

Equal Opportunity Employer Minority/Female/Disability/Veteran

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